Refund policy

30-Day Return Policy
A 30-day return policy applies. This allows you to request a return within 30 days of receiving your item.
To be eligible for a return, the item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at ngfitgear0407@gmail.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions about returns, please feel free to contact us at nbaeolkil@gmail.com at any time.


Damages and Issues
Please inspect your order upon receipt. If an item is defective, damaged, or if you received the wrong item, please contact us immediately. We will assess the issue and handle it appropriately.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishables (food, fresh flowers, plants, etc.), customized items (special orders, personalized products, etc.), and personal care/hygiene products (beauty products, etc.). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are available in the following cases only: manufacturing defects or damage, wrong item delivered, or damage confirmed during shipping.
Exchange conditions: Contact us within 14 days of receiving the item · Item must be unused and unopened · Original packaging and tags must be intact · Please provide a receipt or order confirmation email.
Non-exchangeable items: Customer-initiated returns (wrong size, different from expectations, etc.) · Used or opened items · Sale/outlet items · Items that cannot be exchanged for hygiene reasons (underwear, cosmetics, etc.)
Exchange process:
1. Contact us at lidgeline0507@gmail.com
2. Send us the reason for exchange, your order number, and photos
3. Once the exchange is approved, we will provide the return address
4. After confirming receipt of the item, we will ship the new item (3–5 business days)
Regarding shipping fees: exchanges due to our error will be covered by us; all other cases will be the customer’s responsibility.
Contact: nbaeolkil@gmail.com

EU 14-Day Right of Withdrawal
Notwithstanding the above, if merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification. As above, the item must be in the same condition as received — unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Refunds
We will notify you once your return has been received and inspected, and let you know whether your refund has been approved. If approved, a refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 16 business days have passed since your return was approved, please contact us at lidgeline0507@gmail.com